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call handling
asked in Blocked number from main company reception desk can not be blocked with receptionist backups
Unwanted Caller, reaches main company number at the reception desk. Who has actual reception phone (Yealink T46S) and Of...
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Jun 13, 2023 at 1:49pm
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asked in Ringcentral desktop and Plantronics (Poly) headset USB connection cutting out
Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also ...
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Jun 13, 2023 at 3:14am
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asked in Call handling
An attorney is on an outgoing call and the receptionist receives another incoming call asking to speak to him/her. When...
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Jun 7, 2023 at 5:26pm
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asked in Set Caller ID with PHP and ring-out
I am trying to call a number using "/restapi/v1.0/account/~/extension/~/ring-out" in phpI have the body set up...
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Jun 7, 2023 at 4:05pm
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asked in Call Breakage Issue
Hello Everyone,I'm using the RingCentral desktop app for calling. But in my organisation, some users are facing call...
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May 17, 2023 at 3:33pm
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asked in Ring Group forwarding to Call Queue then back to Ring Group
I was reviewing some of the programming that RingCentral installers implemented during our installation a few years ago ...
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May 17, 2023 at 9:02am
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asked in why cant i receive more than 2 calls on a yealink desk phone?
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May 17, 2023 at 8:57am
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asked in Setting up multiple users to take calls
We have been told by RingCentral several times that our call queue is complex. Is there anyone with RingCentral that can...
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May 17, 2023 at 6:17am
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asked in How to implement masked calling?
Does RingCentral have a solution for virtual caller ID display? For example, in a ride-hailing scenario, drivers and pas...
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May 9, 2023 at 8:31pm
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1
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asked in Custom Rule only applies to SOME of Primary Members
I have 8 members in my call queue, but I have a staggered work schedule. so my custom rules are like 8am-10am, 10am-12, ...
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May 4, 2023 at 8:01pm
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